Frequently asked questions

Booking a Session


Booking details The terms of the session shall be confirmed via email for price, timings and number of edited images delivered. After the shoot the preview images shall be delivered for selection. Please note that these are preview size low resolution jpgs and will be watermarked, and only the final edited images will be licensed for your personal marketing purposes and use.




Retouching


Retouching The final images delivered will be edited and adjusted for exposure, contrast, colour grading, sharpness etc, plus a light retouch to clean up skin, blemishes and dark circles. The professional retouching is designed to be natural and subtle so they are an honest reflection of each client, whilst looking your best. Clients are not advised to retouch the images themselves. Please speak to me if you'd like further retouching and I'll be happy to help you.




Payment Terms


Payment terms To be paid in cash or by bank transfer on or before day of session. The Client's right to use or reproduce a picture arises only when Jennifer Evans Photography' invoice relating to the grant of such right is fully paid. Any reproduction before payment of the session constitutes a breach of this Agreement.




Delivery of Images


Delivery of images The Photographer shall deliver the finalised edited digital images to the client within 2 weeks of the clients selection (though where possible usually within 10 days). The digital images will be delivered in both web and print formats via dropbox. (If you are in a rush for a deadline, please discuss beforehand and if possible I can prioritise a designated image - or offer an express service for an additional fee).




Copyright


Copyright As set out by the Copyright and Design Act 1988, the photographer retains the copyright to all the images and has the rights to use and reproduce any of the images within their marketing/press materials including online websites. Rocco Redondo Photography grants the client an unlimited license to utilize the edited images for their own marketing use, such as online and professional profiles. If the client wishes to supply the images to a third party for commercial or editorial purposes, Rocco Redondo must be notified and written consent given. All images must be credited as Rocco Redondo Photography, and where appropriate, a license fee arranged.




Limitation Of Liability


Limitation of Liability In the unlikely event of images being lost through equipment malfunction or damaged without fault on the part of the photographer, liability shall be limited to a full refund of payments received from the client. The photographer has full Public Liability and Professional Indemnity Insurance.




Storage of Files


Storage of files The raw images from your shoot are stored on a hard drive for around 2 years, so you can order more edits should you wish. Best efforts will be made to store the images safely. Rocco Redondo Photography is not however liable for technical malfunction of hard drive. Your (ordered) edited headshots will be stored online/ in the cloud for a longer period as a courtesy for archival purposes. It is your responsibility however to store your edited images safely to your own computer & cloud accounts after delivery.








CORONA VIRUS UPDATE


I have been self-isolating for the entire duration of the lockdown and haven’t experienced any symptoms. The studio is on my own grounds at the end of the garden. I have been spending a vast majority of my time working on upgrading the studio so I’m extremely excited to welcome you over. This also means disinfecting the space from floor to ceiling. There are hand washing facilities and hand sanitizer available and if you require me to wear a mask etc I’m very happy to do so. It’s totally possible to do a sort of socially distanced shoot. The studio is close to 500 square foot so there is plenty of space for us to play.




How I get to the Studio


The Studio is in Balham, SW London There are few options Balham Station,Train and Tube station, Northern Line, It takes me 14m walking from the station Streathan Hill Station, overground line, 10m walk By bus, Nº 50 stops 50 metters from the studio Nº137 and 417 I take from Clapham Commonn Station direction Croydon, 200 m from the studio Nº355 a single decker bus from Brixton Station




Can I Arrive Early for my session?


Yes, no problem, 15 m is ideal earler than 15m please give me a call, it should be ok but better to make sure that I am the studio




How do I view my images?


I will send you and your agent a link to your online gallery in the nest 2 working days.




What is the Cancellation Policy


I do not have a cancellation policy, I trust you will do your best to attend. If you have to cancel, please let me know ASAP, so I can book another person




How should I Prepare?


Try to avoid alcohol for a week and drink lots of water. Get some good night sleeps. Clothing:
Rules are made to be broken. By no means are these strict conditions, they are general observations of what works that I have discovered over the years. Feel free to swim against the tide with a few unique option that you feel work for you and we will give it a go. THE DON’TS NO LOGOS with the exception of tiny logos that can easily be photoshopped out AVOID HEAVY PATTERNS Checked shirts and snazzy patterns are very distracting. However, texture in the fabric (as long as the tones are relatively similar) can work wonders. AVOID STRAPPY TOPS With the exception of dancers (mid length shot). 10×8 headshots crop just above the chest traditionally and what you end up with are two bars wrapping around the shoulders, which feels a little cheap. BE CAREFUL WITH HIGH COLLAR SHIRTS With shirts make sure there is space around the neckline below the chin. If a shirt’s collar rises too high you will look like you have no neck FLUORESCENT CLOTHING That bright fluorescent party top that looks lovely on you, leave it at home OLD OR WORN OUT ITEMS By no means am I endorsed by Primark but we have no excuse not to bring clean fresh clothing especially since for £2.50 you can pick up the perfect V-neck or round neck deep tone top Old or faded, out of shape or bobbly jumpers however sentimental do look cheap and worn. THE DOSSOLID COLOURS Simple solid t-shirts, shirts, dresses and tops work best. FITTED ITEMS Simply clothes that fit you well. DARK LAYERS Dark jackets, blazers, cardigans work brilliantly at breaking up the lower part of the frame and can add complimentary shapes at the bottom of the image that can accentuate jaw lines especially with a slightly lighter top underneath CLOTHES THAT MAKE YOU FEEL GOOD! With the exception of that old bobbly jumper, an item that makes you feel a certain way has its own charm and character so bring it BRING LAYERS I love layers in my headshots work in fact I ask every client to bring at least two to play with. It adds depth bring separation and adds leading lines that can help with cropping and ultimately lead to what matters most, the eyes. Don’t get me wrong the right tone of block colour tee shirt can look great, simple and classic however breaking up that mass of colour at the bottom of the image with a jacket or a smart blazer can elevate the feel and add a touch of class. This is quite important to me so even if you feel that you don’t wear layers to your auditions or it’s not something you would wear in day to day life. you would be surprised how much it can add to an image. So bring a couple to play with. There is a common misconception that a layer (jacket) especially a blazer makes an actor look too official. leaning towards it feeling corporate. this all depends on lighting and cropping and overall mood of the shots. Jackets for guys: Long camel coat can look amazing in a black and white creative shot! Or similar style coat in navy blue or black. Layers for Girls: Black blazer, leather jacket ( not to baggie ) Note BAGGY CLOTHES If it’s that one thing you love or you just fell more comfortable in baggy clothing bring them as I do have clips to pull them into an extent, however, remember headshots are traditionally cropped in above the chest and are not too figure exposing. It’s better to have clothes that fit you well as too much material can distort your appearance. WHITE Ok, so the jury is out on this one. White on its own as in a solid white shirt overpowers and dominates the image and totally takes away from your eyes. If you have long black or blonde hair you can get away with framing the white top with your hair in front of your shoulders. Layers can work with white to soften the effect, a dark jacket or a waistcoat. When white works best for girls: Off-white, cream lace, Downton Abbey-style period drama attire looks lovely. ONLY BLACK SUITS ME While a black V or round neck does look classic and has a timeless feel do bring more of a range. DO I HAVE TO SAY NO TO THAT ALL NIGHT PARTY THE DAY BEFORE? Ummm, this is your photoshoot, however, turning up tired or even still a little tipsy or drunk (it has happened) from the night before will affect the energy we have to work within your photo shoot. Even a shot or glass of wine to calm the nerves beforehand shifts your energy in a different way and you won’t look as sharp. HOW SHOULD I DO MY HAIR AND MAKEUP? If you’re doing your own make-up please keep it minimal, natural, even and neutral to start with. Bring mascara, eyeliner and a few tones of lipstick to play with if this is in keeping with how you would present yourself at a casting. I HAVE CHOSEN TO HAVE A MUA. WHAT SHOULD I EXPECT? If you have chosen the option to have a hair and makeup artist please arrive with your hair recently washed and your face clean without any makeup on. Your makeup will be applied in front of a large mirror in the studio so you can keep an eye on what’s going on at all times. There will be an opportunity to discuss with me and the MUA beforehand so we all get on the same page as far as what we wish to achieve together.




Do you do any other kinds of Photography ?


At the moment NO, I am happy doing headshots for perfoming artist and corporate clients. I have been a professional photographer since the late seventies working in Design and Advertising




Can I Change My Hair / Shave half way in the session?


For female actors the hair will be the most importan aspect of your headshot, please bring your hair tools and tricks to help you look at your best. I do have hair dryer, straightener, hair spray,clips etc Because of Covid I do not have any hair coms and bruses and I have removed all the Make up products. Please, Please do not forget to bring your owm




What Should I Bring to wear in the session?


Rules are made to be broken. By no means are these strict conditions, they are general observations of what works that I have discovered over the years. Feel free to swim against the tide with a few unique option that you feel work for you and we will give it a go. THE DON’TS
NO LOGOS
with the exception of tiny logos that can easily be photoshopped out AVOID HEAVY PATTERNS
Checked shirts and snazzy patterns are very distracting. However, texture in the fabric (as long as the tones are relatively similar) can work wonders. AVOID STRAPPY TOPS
With the exception of dancers (mid length shot). 10×8 headshots crop just above the chest traditionally and what you end up with are two bars wrapping around the shoulders, which feels a little cheap. BE CAREFUL WITH HIGH COLLAR SHIRTS
With shirts make sure there is space around the neckline below the chin. If a shirt’s collar rises too high you will look like you have no neck FLUORESCENT CLOTHING
That bright fluorescent party top that looks lovely on you, leave it at home OLD OR WORN OUT ITEMS
By no means am I endorsed by Primark but we have no excuse not to bring clean fresh clothing especially since for £2.50 you can pick up the perfect V-neck or round neck deep tone top Old or faded, out of shape or bobbly jumpers however sentimental do look cheap and worn. THE DOS
SOLID COLOURS
Simple solid t-shirts, shirts, dresses and tops work best. FITTED ITEMS
Simply clothes that fit you well. DARK LAYERS
Dark jackets, blazers, cardigans work brilliantly at breaking up the lower part of the frame and can add complimentary shapes at the bottom of the image that can accentuate jaw lines especially with a slightly lighter top underneath CLOTHES THAT MAKE YOU FEEL GOOD!
With the exception of that old bobbly jumper, an item that makes you feel a certain way has its own charm and character so bring it BRING LAYERS
I love layers in my headshots work in fact I ask every client to bring at least two to play with. It adds depth bring separation and adds leading lines that can help with cropping and ultimately lead to what matters most, the eyes. Don’t get me wrong the right tone of block colour tee shirt can look great, simple and classic however breaking up that mass of colour at the bottom of the image with a jacket or a smart blazer can elevate the feel and add a touch of class. This is quite important to me so even if you feel that you don’t wear layers to your auditions or it’s not something you would wear in day to day life. you would be surprised how much it can add to an image. So bring a couple to play with. There is a common misconception that a layer (jacket) especially a blazer makes an actor look too official. leaning towards it feeling corporate. this all depends on lighting and cropping and overall mood of the shots. Jackets for guys: Long camel coat can look amazing in a black and white creative shot! Or similar style coat in navy blue or black. Layers for Girls: Black blazer, leather jacket ( not to baggie ) Note
BAGGY CLOTHES
If it’s that one thing you love or you just fell more comfortable in baggy clothing bring them as I do have clips to pull them into an extent, however, remember headshots are traditionally cropped in above the chest and are not too figure exposing. It’s better to have clothes that fit you well as too much material can distort your appearance. WHITE
Ok, so the jury is out on this one. White on its own as in a solid white shirt overpowers and dominates the image and totally takes away from your eyes. If you have long black or blonde hair you can get away with framing the white top with your hair in front of your shoulders. Layers can work with white to soften the effect, a dark jacket or a waistcoat. When white works best for girls: Off-white, cream lace, Downton Abbey-style period drama attire looks lovely. ONLY BLACK SUITS ME
While a black V or round neck does look classic and has a timeless feel do bring more of a range.




How do I pay for my session ?


At the end of the session, Cash, BACS or Paypal




My First photo Shoot, Don't Like having my photos taken can you help ?


Please, do not worry, I am a very experienced photographer and I will never hurry you. We will work slowly and I will show you the photos as we progress trough the session, this will show you how you look for the camera given you the chance to see how your headshots as




Do I get to see my images throughout the session ?


Yes. It’s very important for me to review the images with you to see that we are going to the right direction and that we are covering all the looks you are after.




Do I have to pay a deposit ?


No, At the moment, I am not asking for a deposit, if you have to cancel the session, please let me know ASAP so I can book another person




Can I order Extra retouches ?


You can order extra retouches for £20 per image.




Do you give out unedited images ?


No, sorry. I don’t give out unedited images because I want to maintain the highest possible quality that represents you and me at our best. But I keep your images on file so you can order extras as and when you need them for £20 per retouch.




Can I do my own Make Up ?


Yes, you will do your own make up. Make up for headshots have to be very natural




Do you reccomend booking a make up artist ?


No for a headshotsession You must be as natural as possible, you as you are, there is not hiding on a headshot




Can I send you sample images or a mood board ?


Of course. It’s good to get a visual idea about what you are after. Send me some in an email or create a Pinterest board.




How is the parking at your studio ?


There is free parking in my drive Lexton Gardens have parking restrictions from 10:am to 12:00 midday, Monday to Friday




What if I Have to Reschedule ?


If you need to reschedule please let us know at least 48 hours before your session. Let us know if you feel like a cold coming on or if you got pencilled in for a shoot, or if you are not sure how long your rehearsal will last. Treat your headshot session as a professional commitment. We will be able to move your session. We’re aware that sometimes auditions can come in last minute. Let us know about them so we might be able to push your session forward or you can come in later. But if you are cancelling last minute or not showing up you will loose your deposit and we won’t be able to book you back in. Sorry, no time for time-wasters.




How Long Will my Session Last ?


Sessions are aound 2 hours long, can be shorter and can be longer, we play by ear and we shoot untill we are happy that we have got what we wonted




Can I Change The date Booked for the Session ?


No problem. Just give us seven days notice and we can do this free of charge. Please call the studio or email Customer Services.





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