Question 1

Booking a session

Accepted Answer

Booking details When booking a session please let me know; Your full name Your contact number Your Spotlight pin Nº Your Agent your Instagram link   The terms of the session shall be confirmed via email for price, timings and number of edited images delivered.   After the shoot the preview images shall be delivered for selection.   Please note that these are preview size low resolution jpgs and will be watermarked, and only the final edited images will be licensed for your personal marketing purposes and use.

Question 2

Retouching

Accepted Answer

Retouching The final images delivered will be edited and adjusted for exposure, contrast, colour grading, sharpness etc, plus a light retouch to clean up skin, blemishes and dark circles.   The professional retouching is designed to be natural and subtle so they are an honest reflection of each client, whilst looking your best.   Clients are not advised to retouch the images themselves.   Please speak to me if you'd like further retouching and I'll be happy to help you.

Question 3

Payment terms

Accepted Answer

Payment terms To be paid in cash, bank transfer or PayPal on or before day of session.   The Client's right to use or reproduce a picture arises only when Rocco Redondo Photography' invoice relating to the grant of such right is fully paid.   Any reproduction before payment of the session constitutes a breach of this Agreement.

Question 4

Delivery of images

Accepted Answer

Delivery of images Rocco Redondo shall deliver the finalised edited digital images to the client within 1 week of the clients selection (though where possible usually within 2 days).   The digital images will be delivered in both web and print formats via Internet. (If you are in a rush for a deadline, please discuss beforehand and if possible I can prioritise a designated image - or offer an express service for an additional fee).

Question 5

Copyright

Accepted Answer

Copyright As set out by the Copyright and Design Act 1988, the photographer retains the copyright to all the images and has the rights to use and reproduce any of the images within their marketing/press materials including online websites.   Rocco Redondo Photography grants the client an unlimited license to utilize the edited images for their own marketing use, such as online and professional profiles.   If the client wishes to supply the images to a third party for commercial or editorial purposes, Rocco Redondo must be notified and written consent given.   All images must be credited as Rocco Redondo Photography, and where appropriate, a license fee arranged.

Question 6

Limitation of liability

Accepted Answer

Limitation of Liability In the unlikely event of images being lost through equipment malfunction or damaged without fault on the part of the photographer, liability shall be limited to a full refund of payments received from the client.   Rocco Redondo has full Public Liability and Professional Indemnity Insurance.

Question 7

Storage of files

Accepted Answer

Storage of files The raw images from your shoot are stored on a hard drive for around 2 years, so you can order more edits should you wish. Best efforts will be made to store the images safely.   Rocco Redondo Photography is not however liable for technical malfunction of hard drive.   Your (ordered) edited headshots will be stored online/ in the cloud for a longer period as a courtesy for archival purposes. It is your responsibility however to store your edited images safely to your own computer & cloud accounts after delivery.

Question 8

CORONA VIRUS UPDATE

Accepted Answer

I have been self-isolating for the entire duration of the lockdown, I went trough COVID 19 in mid November since then I have had the COVID 19 vaccine, 1st dosis in Jannuar and the seccond dosis in April. The studio is on my own grounds.   I have been spending a vast majority of my time working on upgrading the studio so I’m extremely excited to welcome you over.   This also means disinfecting the space from floor to ceiling.   I will take your temperature as you arrive to the studio and offer you hand sanitizer. There are hand washing facilities and hand sanitizer available around the studio for you to use when you feel like and if you require me to wear a mask etc I’m very happy to do so.   It’s totally possible to do a sort of socially distanced shoot. The studio is close to 500 square foot so there is plenty of space for us to play plus the studio front wall is a set of sliding doors that can be opened at any time to have fresh air.

Question 9

How I get to the studio

Accepted Answer

The Studio is in Balham, SW London   There are few options Balham Station,Train and Tube station, Northern Line, It takes me 14m walking from the station   Streathan Hill Station, overground line, 10m walk, Bus Nº50, Bus stop , Lexton Gardens   By bus, Nº 50 stops From Claphm Comon, Bus stop New Park Rd,50 metters from the studio   Buses Nº137 and Nº417 I take from Clapham Commonn Station direction Croydon, 200 m from the studio, Bus Stop Atkins Rd/South Circular   Nº355 a single decker bus from Brixton Station, Bus Stop Atkins Rd/South Circular

Question 10

Can I Arrive Early for my session?

Accepted Answer

Yes, no problem, 15 m is ideal earler than 15m please give me a call, it should be ok but better to make sure that I am the studio

Question 11

How do I view my images?

Accepted Answer

I will send you and your agent a link to your online gallery in the nest 2 working days.

Question 12

What is the cancellation policy

Accepted Answer

I do not have a cancellation policy, I trust you will do your best to attend.   If you have to cancel, please let me know ASAP, so I can book another person

Question 13

HOW SHOULD I PREPARE?

Accepted Answer

Have a good rest the night before   Hydrate   Do not cut your hair the day before, do it at least 5 day before the session   Talk to your agent, regarding your casting types   Think of your casting range and prepare accordingly   Bring a minimum of 4 changes   Practice in front of a mirror what you are going to be wearing   Plan your trip to the studio so you will not be late

Question 14

Do you do any other  kinds of photography ?

Accepted Answer

I do headshots for actors, dancers and performers.   For dancers I do headshots and mid body/3/4 body shots, very rearly full length shots and only by previous arrangement.   I DO NOT DO FASHION

Question 15

Can I change my hair / shave half way in the session?

Accepted Answer

For female actors the hair will be the most importan aspect of your headshot, please bring your hair tools and tricks to help you look at your best.   I do have hair dryer, straightener, hair spray,clips etc   Because of Covid I do not have any hair coms and bruses and I have removed all the Make up products. Please, Please do not forget to bring your owm, VERY VERY IMPORTANT !!!   Yes, you can shave half way during the session   Because Covid 19 you will have to bring your tools and towell

Question 16

WHAT SHOULD I BRING TO WEAR IN THE SESSION?

Accepted Answer

General advice   It will help if you bring a minimum of 4/5 changes if you are unsure bring a full suitcase and we can try a few Please have a chat with your agent regarding your casting range   Think of your “Casting Range”,  -Professional: Doctor, Lawyer, City worker, police officer etc. -Casual: day wearing, friendly approachable, girl next door  -Smart: Expensive, diva  -Unfriendly, no prisoners taken, unlucky in life   THERE ARE FEW DON’TS, and they are very important -No Logos -No Bright Colours -No Heavy Patterns -No Props, hands, jewellery, hats etc -Avoid worn out tops -Do not Typecast yourself -Do not overdue, you must look like YOU   Recommendations  -Be careful with T-Shirts make sure that they have different neck lines and fit well other ways all will look the same -Items that you feel well with -Items that fit you well -Think of layers, a jacket over a shirt or over a T-shirt etc -Do yourself a list of Items that you will bring to the session -Try the different looks at home, you will see different options, it will give you ideas and confidence -Do write a list of your tops and the different combinations   Female Actors -Your hair is the most important bit, it will control the look of the photo, please make sure that you bring all the necessary tools  -PLEASE …. “DO NOT CUT YOUR HAIR THE DAY BEFORE”  Do it at least 5 days before the the session. -Bring your Make up kit, make up should be minimal and natural, bring mascara, eyeliner and a few tones of lipstick to play with if this is in keeping with how you would present yourself at a casting.   Male Actors   -Think of 4/5 different looks and plan the wardrobe accordingly -Do yourself a list of Items that you will bring to the session -Try the different looks at home, you will see different options, it will give you ideas and confidence -Do write a list of your tops and the different combinations   -Smart casual, professional look, jacket/blazer and shirt -Casual, denim jacket, leather jacket, coat, overcoat, etc -Friendly and casual, T-shirt, shirt, jumper, etc -Next door neighbour, shits, jumpers, casual jackets etc -Shaving half way trough the session, yes, no problem but because Covid 19 you will have to bring all the tools + towels Hair: normally male actors do to change the hair during the session but I am always open to suggestions

Question 17

How do I pay for my session ?

Accepted Answer

At the end of the session, Cash, BACS or Paypal

Question 18

Do I get to see my images throughout the session ?

Accepted Answer

Yes. It’s very important for me to review the images with you to see that we are going to the right direction and that we are covering all the looks you are after.

Question 19

Do I have to pay a deposit ?

Accepted Answer

No, At the moment, I am not asking for a deposit, if you have to cancel the session, please let me know ASAP so I can book another person

Question 20

Can I order extra retouches ?

Accepted Answer

Yes as many as you want   You can order extra retouches for £20 per image.

Question 21

Do you give out unedited images ?

Accepted Answer

No, never  I don’t give out unedited images because I want to maintain the highest possible quality that represents you and me at our best.   But I keep your images on file so you can order extras as and when you need them for £20 per retouch.

Question 22

Can I do my own Make Up ?

Accepted Answer

Yes, you will have to do your own make up unless you bring a MUA with you   Make up for headshots have to be very natural

Question 23

Can I send you sample images or a mood board ?

Accepted Answer

Of course. It’s good to get a visual idea about what you are after.   Send me some in an email or create a Pinterest board.   Please be realistic regarding what will you like to achieve

Question 24

How is the parking at your studio ?

Accepted Answer

There is free parking in my drive   Lexton Gardens have parking restrictions from 10:00 am to 12:00 midday, Monday to Friday

Question 25

What if I have to reschedule ?

Accepted Answer

If you need to reschedule please let me know at least 48 hours before your session.   Let me know if you feel like a cold coming on or if you got pencilled in for a shoot, or if you are not sure how long your rehearsal will last.   Treat your headshot session as a professional commitment.   I will be able to move your session.   I am aware that sometimes auditions can come in last minute. Let me know about them so I might be able to push your session forward or you can come in later.

Question 26

How long will my session last ?

Accepted Answer

Sessions are aound 2 hours long, can be a bit shorter and can be a bit longer, we play by ear. We shoot untill we are happy that we have got what we wanted